At Jet4you, like the low cost airlines, tickets can only be reserved with simultaneous payment. On all of the pages of Jet4you’s site, 'reservation' is understood to be 'the purchase' of a jet4you ticket.
You can make your reservations through our Internet Site at www.jet4you.com, our call centre , our desks at the airport or even through travel agents. The most cost-effective way is however reservation by our internet site.
We can accept reservations up to 2 hours before flight take-off time both on our Internet site and on the telephone. After this time, you will be able to make a reservation directly at our desks at the airport, up to 1 hour before the flight.
When your reservation is concluded you will receive a reservation confirmation with your reservation number by email or fax. This reservation number acts as your plane ticket, which is why we recommend that you keep a note of it, as you will need at check-in or if you want to contact us again for additional information.
If you have received no confirmation, contact our call centre which will resend you the confirmation of your reservation by email or fax.
If you lose or forget your reservation number, please contact our call centre (# France: 0899 190 043; #Morocco: 0890 404 404), which will resend you your confirmation of reservation by email or fax.
We only sell single flights. It is then up to you to put together your journey on an individual basis. You cannot automatically transfer your baggage if you are in transit. Also the passenger must be in possession of his/her boarding card at least 40 minutes before the departure of his/her next flight. Please be careful to allow yourself enough time in your journey to check in your baggage. However, there are links to partner airlines of Jet4you on our site and they allow interested passengers to reserve continuation flights to numerous destinations.
Our internet site allows you to make reservations for only a maximum of 9 people per reservation. For 10 or more people, please fill out our group application form.
You can pay for your ticket by the following credit cards: Visa, Mastercard, American Express and Carte Bleue. For payments by credit cards, you must pay a supplement of 4€ / 45 MAD per person and per journey (one way). If none of the methods of payment indicated above are suitable for you, we would invite you to purchase your tickets in a travel agency or in our airport desks.
Yes. We use the latest Secure Socket Layer technology (SSL 128-bit encryption) to make your credit card details secure when you reserve your flights through jet4you.com. SSL is currently considered to be one of the safest methods for transferring credit card information and other sensitive data through the internet.
By registering on MyJet4you, you benefit from numerous advantages:
- View your bookings at any moment
- Change easily your flight dates, itinerary or contact details
- Add a baggage, an insurance, a seat or special service to your initial booking
- Make fast and easy bookings
- Receive information about our promotions and new services
You can access MyJet4you by clicking on the button MyJet4you located in the navigation bar or through the different MyJet4you links in the website. To register, click on “Register” and fill the form. Your contact details will be stored in your profile and will be used for all your future reservations. You will receive a registration confirmation by email.
All you have to do to login to MyJet4you is to click on MyJet4you button located in the navigation bar or through the different MyJet4you links in the website. Enter your email address (ID user), your password and click on « Login ». To benefit fully from MyJet4you’s advantages, make sure you always login each time you enter Jet4you.com.
You are a member of MyJet4you and you forgot your password. Click on « forgotten password », follow the procedure and you will receive a temporary password by email. This password should be replaced by a personal one during your first connection.
MyJet4you allows you when logged in as a member to view, change or add additional services to your initial bookings. It is not possible to view or change bookings done before registering to MyJet4you or without login in.
MyJet4you allows you to change your flight dates or itinerary. To change your flight, select your reservation number in the list of courant bookings, choose the desired change (date or itinerary) and make a new search. A change costs 30€ (340 MAD) per passenger per one way. Any difference with the original ticket fare must be added to this cost.
The total amount that you should pay for the flight change (date or itinerary) will be shown in the payment page. This amount is calculated as follows: Total cost of your new booking – Amount reusable from your old booking.
Available credit appears during a flight change (date or itinerary) when : the sum of your initial additional services exceeds the difference between the initial and new ticket fare. This credit should be used entirely to make a new selection of additional services (the initial ones have been deleted). If not, the balance will be lost in the payment step.
The credit non used is equal to the balance of your available credit that you didn’t use when making your new selection of additional services.
Yes it’s possible. You can change the contact details used in your booking (address, email, phone…) at any time free of charge. Select the reservation number in the bookings’ list and click on change contact. You will receive a new booking confirmation on your new coordinates.
Select the booking in the list and choose the additional service you would like to add, confirm your selection and pay. Booking additional services does not occur any change fee, you will pay only for the added service.
The “fast booking” is one of MyJet4you’s advantages. When you make a new booking, you do not have to enter your contact details, we use the information for your profile to fill the contact details form. All you need to do is login before making a new booking.
Yes it is possible at any time to update your profile information or change your password. Login to MyJet4you and click on « My profile ». Your email address is used as an id for your account, therefore you cannot modify it.
Internet is the most cost-effective method. For the other distribution channels (call centre, travel agents, airport desks), a minimum supplement of 7.50 euros is added to the amount of the reservation.
Jet4you, as you are aware, is the eighth affiliated company of the TUI group. The synergy effects are maximised by sharing the latest news in technology and by sharing management systems: fleet management, passenger assistance, air operations through its General Operation Centre, engineering, maintenance, logistics and information system.
In all areas we pay attention to how we can offer a good, efficient service. And what we save on, to be specific, we offer to you in the form of flights at more advantageous prices. For example, you are not forced to pay for a service that you do not want or that you do not need. Also, we make sure that our aircraft spend most of their time in the air and not on the ground and we arrange everything with the greatest simplicity possible in order to avoid costly processes.
Quite simply, the ticket price depends on the time of reservation in relation to the date of the flight. The earlier that you purchase your tickets, the more you benefit from the lowest prices.
Of course, all of your flights can be amended by calling our call centre up to 12 hours before departure. You can change the date or the time of your flight. A change costs 30€ / 340 MAD per journey and person.
Any difference in relation to the original ticket price, applicable when the change was made, must be added to this to this cost. If the available price for the new flight is greater than the price already paid, the difference must be paid by the passenger. If the available price for the new flight is lower, no difference shall be repaid.
No. Jet4you tickets are name specific and not transferable for consideration or free of charge. Consequently, any change of name on a ticket issued is not possible.
Passengers not arriving at check-in 40 minutes (1 hour if the flight is operated by the company Corsairfly) before take-off and showing all travel documents required lose their right of transportation and they may not therefore be reimbursed.
Each passenger (except children under 2 years) is entitled to buy 20kg of weight allowance online for a fee of 11€ / one way (125 MAD). This weight may be carried in one or more luggage pieces. It is advisable to buy the weight allowance during your booking. This weight allowance is free for the flights Oujda-Brussels south, Nador-Brussels south, Tanger-Brussels. At the airport, unchecked baggage will incur a fee of 22 € / allowance / one way (250 MAD).
Extra weight can be purchased during your booking online at a discounted rate of 8 € / Kg / one way (90 MAD). Rate at the airport is 12 € / kg / flight (140 MAD).
Each passenger is entitled to one piece of hand luggage that respects both these following conditions: a maximum weight of 6 kg and a size of 55cm x 40cm x 20cm.
Every hand baggage that does not meet these conditions will either incur a penalty of 80 € / baggage (920 MAD) at the gate or be denied (sent to the luggage claims’ service).
We carry objects of sporting equipment, up to a maximum weight of 30 kg for a charge of 60€ / 680 MAD per item of equipment. Because of limited capacity, you must reserve and pay for the transportation of your sporting equipment in advance at our call centre, otherwise such transportation might be refused at the airport.
Jet4you assumes no liability for any damage that may occur during transportation. Passengers must sign a "Limited Release" sticker at check-in to release Jet4you from all liability.
Infants under 24 months old travel on the lap of their parents or of the person accompanying them. It is also possible to reserve an individual place for your baby by telephone at Jet4you’s call centre.
Children over 2 years old, who have paid the regular ticket price, shall of course have their own seat.
We have pleasure if offering people in wheelchairs an escort service which is naturally free, as is the transportation of your wheelchair. It is important to advise our call centre at the time of your reservation. An escort service for people in wheelchairs (from check-in up to the aircraft) is available free of charge on all of our flights.
Our check-in desks are generally open 2h30 before normal take-off. You are strongly recommended to check in early. The check-in desks close 50 minutes before flight departure (1 hour if the flight is operated by the company Corsairfly). Any passenger arriving after the check-in system is closed shall not be allowed to board. In such case, no return or exchange of ticket shall be possible.
In order to carry a traveller, Jet4you requires the presentation of his/her valid passport. The traveller must also have his/her reservation number (which acts as the aircraft ticket) and have carried out the administrative formalities needed to enter the country of destination.
It is the passenger’s responsibility to ensure that he/she is in possession of all necessary documents (identity papers, VISAS or others) allowing him/her to enter the country visited. If the client does not meet all of the administrative conditions of the journey, Jet4you shall not board him/her. No reimbursement shall then be made.
Vip4you is a paying service which offers several benefits to passengers. By subscribing to the Vip4you feature, you benefit from:
- Priority check-in : you no longer need to queue up ; you check in upon arrival on the airport
- Free Seat4you : choose the seat you like
- More kilos : take 2 additionals kilos of hand luggage
- Rack Luggage reserved : put your hand luggage in the overhead luggage locker luggage destined for VIP
- A free drink : get a hot drink (tea or coffee) or cold (soft drink) upon your arrival on board
Price : 20€ / Passenger / One-way
Actually, Vip4you is available only for certain routes served by4you:
- Casablanca (CMN) / Paris (ORY) / Casablanca (CMN)
- Casablanca (CMN) / Geneva (GVA) /Casablanca (CMN)
- Casablanca (CMN) / Charleroi (CRL) / Casablanca (CMN)
- Rabat (RBA) /Paris (ORY) / Rabat (RBA)
Vip4you is offered online at the second step (additional services) of the booking process. It is also on sale via the call centre or the partner travel agencies. Finally, you can subscribe to Vip4you the service by connecting to your MyJet4you account and adding it to your booking.
The Vip4you product is carried forward to the flight of the selected date.
If, when you change route, the Vip4you product is not available, this amount will be credited to your account and you will be able to re-use it for other additional services or products.
The Vip4you is postponed on the flight of chosen date.
The Jet4you short message service (Sms4you) enables you to receive on your mobile phone the confirmation of reservation of your plane ticket.
In order to receive your confirmation of reservation by SMS, please tick the "I also wish to receive my confirmation booking via SMS" option after your contact when you make a reservation. This option is offered at the bottom of the page after the selected sending method (by email or fax). You'll receive your confirmation a few minutes after the payment of your ticket.
The message includes the number of confirmation of your reservation. If you have bought a luggage allowance, a special service or equipment, they won't appear on the message.
No, no need to print the confirmation of your booking. The SMS proves your purchase via the confirmation number written in yout message.
In this case, first make sur the phone number you have provided is valid. If it is correct and you have not always received anything, contact our Call Center.
If you pay by an international card, the SMS cost is €1. If you pay by a Moroccan card, the cost of the SMS is MAD 11,3.
The Hold4you option enables you to make a reservation of a given ticket within 48 hours.
By booking a plane ticket, you ’reserve’ the price of a given ticket. You then have up to 48h to decide to buy that ticket or not.
If you decide to buy that ticket, you will benefit from the stated price during the ‘reservation’ of that ticket. This means that if, once the 48h have elapsed, the ticket price has increased, you can benefit from the price stated 48 hours earlier thanks to the Hold4you option.
After this period, the price of the “reserved” ticket will not be guaranteed any more.
After the 48h period, the price of the ‘reserved’ ticket will not be guaranteed anymore. If you have not completed your reservation within the 48h, it will be cancelled.
To book a ticket, you just need to click on the lock on the right of the desired schedule. Once ‘reserved’, you carry on your booking process and you will pay only the Hold4you option.
This option is valid only for flights bought at least 8 days before departure time.
Once the booking is made, you have 48 hours to enter the website or call the Call Center to finalize the booking. The expiration hour of your option appears on the page of confirmation as well as on the confirmation e-mail that you receive in your mail box.
The Hold4you option costs €5 per passenger and per trip. These costs are not refundable.