Before the trip:
For any information, please refer to our general transport terms, our frequent questions page, or phone our call center.
For any booking, modification, confirmation or service addition, please sign in to your MyJet4you account or phone our call center
You can reach the Jet4you call centre from Monday to Friday from 8 am to 8 pm and Sunday from 10 am to 8 pm at the following numbers:
- From Morocco dial: 0890 404 404 (Calls charged at 4,80 dhs per minute. Calls from mobile networks may be charged at a higher rate.)
- From France dial: 0899 190 043 (Calls charged at 1.34 EUR per connection and 0.34 EUR per minute. Calls from mobile networks may be charged at a higher rate.)
- From Belgium dial: 090 388 945 (Calls charged at 1.25 EUR per minute. Calls from mobile networks may be charged at a higher rate.)
- From Italy dial: 899 018 871 (Calls charged at 0.24 EUR per connection and 0.96 EUR per minute. Calls from mobile networks may be charged at a higher rate. Before calling Jet4you please check with your phone company to ensure your call plan will allow you to connect to this special number.)
- From Switzerland dial: 0900 000 412 (Calls charged at 1.50 CHF per minute. Calls from mobile networks may be charged at a higher rate.)
- From Spain dial: 807 260 010 (Calls charged at 0.89 EUR per minute. Calls from mobile networks charged at 1,24 EUR per minute.)
If you would like to contact us for a claim, you can reach the Jet4you customer service centre from Monday to Friday from 8 am to 8 pm and Sunday from 10 am to 8 pm at the following numbers:
- From Morocco dial: 0890 204 204 (Calls charged at 2,88 dhs per minute. Calls from mobile networks may be charged at a higher rate)
- From France dial: 0892 390 144 (Calls charged at 0.34 EUR per minute. Calls from mobile networks may be charged at a higher rate.)
- From Belgium dial: 070 275 025 (Calls charged at 0.30 EUR per minute. Calls from mobile networks may be charged at a higher rate.)
- From Italy dial: 199 259 106 (Calls charged at 0.15 EUR per connection and 0.30 EUR per minute. Calls from mobile networks may be charged at a higher rate. Before calling Jet4you please check with your phone company to ensure your call plan will allow you to connect to this special number.)
- From Switzerland dial: 0900 000 410 (Calls charged at 0.36 CHF per minute. Calls from mobile networks may be charged at a higher rate.)
- From Spain dial: 807 070 011 (Calls charged at 0.42 EUR per minute. Calls from mobile networks charged at 0,77 EUR per minute.)
After the trip:
Please learn about our terms as to dealing with complaints (luggage, refund….) by referring to our general transport terms and our frequent questions page.
If your wish to submit a complaint at our customer service, please send a mail or fax (including the following information: Booking code, passengers’ full name / flight date and itinerary/ e-mail address) to the following address:
Jet4you Customer service
4, Lotissement La Colline - Sidi Maarouf
20 190 - Casablanca – Morocco
Fax : +212 22 584 228