Frequently Asked Questions

RESERVATION

  • Is it possible to reserve a flight and pay at a later date?

    At Jet4you, like the low cost airlines, tickets can only be reserved with simultaneous payment. On all of the pages of Jet4you’s site, 'reservation' is understood to be 'the purchase' of a jet4you ticket.

  • Where is it possible to reserve Jet4you tickets?

    You can make your reservations through our Internet Site at www.jet4you.com, our call centre , our desks at the airport or even through travel agents. The most cost-effective way is however reservation by our internet site.

  • When is the deadline for making a reservation?

    We can accept reservations up to 2 hours before flight take-off time both on our Internet site and on the telephone. After this time, you will be able to make a reservation directly at our desks at the airport, up to 1 hour before the flight.

  • When a flight is reserved, is confirmation provided?

    When your reservation is concluded you will receive a reservation confirmation with your reservation number by email or fax. This reservation number acts as your plane ticket, which is why we recommend that you keep a note of it, as you will need at check-in or if you want to contact us again for additional information.

  • I have not received any confirmation by email/fax. What do I have to do?

    If you have received no confirmation, contact our call centre which will resend you the confirmation of your reservation by email or fax.

  • What happens if I have forgotten or lost my reservation number?

    If you lose or forget your reservation number, please contact our call centre (for France: 0811 61 44 44; for Morocco: 082 044 044), which will resend you your confirmation of reservation by email or fax.

  • Is it possible to reserve a flight connection/flight continuation?

    We only sell single flights. It is then up to you to put together your journey on an individual basis. You cannot automatically transfer your baggage if you are in transit. Also the passenger must be in possession of his/her boarding card at least 40 minutes before the departure of his/her next flight. Please be careful to allow yourself enough time in your journey to check in your baggage. However, there are links to partner airlines of Jet4you on our site and they allow interested passengers to reserve continuation flights to numerous destinations.

  • How can I reserve for a group of people?

    Our internet site allows you to make reservations for only a maximum of 9 people per reservation. For 10 or more people, please fill out our group application form.

PAYMENT

  • What methods of payment does Jet4you accept?

    You can pay for your ticket by the following credit cards: Visa, Mastercard, American Express and Carte Bleue. For payments by credit cards, you must pay a supplement of € 4.00 per person and per journey (one way). If none of the methods of payment indicated above are suitable for you, we would invite you to purchase your tickets in a travel agency or in our airport desks.

  • Are my credit card details secure?

    Yes. We use the latest Secure Socket Layer technology (SSL 128-bit encryption) to make your credit card details secure when you reserve your flights through jet4you.com. SSL is currently considered to be one of the safest methods for transferring credit card information and other sensitive data through the internet.

OUR TICKETS PRICING CONDITIONS

  • Do the different distribution methods offer the same ticket prices?

    Internet is the most cost-effective method. For the other distribution channels (call centre, travel agents, airport desks), a minimum supplement of 7.50 euros is added to the amount of the reservation.

  • How can you offer flights at such good prices?

    Jet4you, as you are aware, is the eighth affiliated company of the TUI group. The synergy effects are maximised by sharing the latest news in technology and by sharing management systems: fleet management, passenger assistance, air operations through its General Operation Centre, engineering, maintenance, logistics and information system.

    In all areas we pay attention to how we can offer a good, efficient service. And what we save on, to be specific, we offer to you in the form of flights at more advantageous prices. For example, you are not forced to pay for a service that you do not want or that you do not need. Also, we make sure that our aircraft spend most of their time in the air and not on the ground and we arrange everything with the greatest simplicity possible in order to avoid costly processes.

  • How is the ticket price set?

    Quite simply, the ticket price depends on the time of reservation in relation to the date of the flight. The earlier that you purchase your tickets, the more you benefit from the lowest prices.

  • Is it possible to change my ticket?

    Of course, all of your flights can be amended by calling our call centre up to 12 hours before departure. You can change the date or the time of your flight. A change costs €30 per journey and person.
    Any difference in relation to the original ticket price, applicable when the change was made, must be added to this to this cost. If the available price for the new flight is greater than the price already paid, the difference must be paid by the passenger. If the available price for the new flight is lower, no difference shall be repaid.

  • Can I change the ticket holder?

    No. Jet4you tickets are name specific and not transferable for consideration or free of charge. Consequently, any change of name on a ticket issued is not possible.

  • Is it possible to be reimbursed for unused flights?

    Passengers not arriving at check-in 40 minutes (1 hour if the flight is operated by the company Corsairfly) before take-off and showing all travel documents required lose their right of transportation and they may not therefore be reimbursed.

BAGGAGE

  • How many Kilos can I take?

    You can take 20 kilos of baggage free of charge. Any excess baggage over the 20 kg allowed is charged at 12 Euros per kilo. In total you can take with you a maximum of 50 kilos per passenger (including excess baggage).
    Infants not entitled to a seat have no baggage/hand baggage allowance. One piece of hand baggage not exceeding 6 kg is allowed (dimension: 55cm long x 40cm wide x 20cm high).

  • Can I take my sporting equipment: surfboards, snowboards & skis, golf clubs, sailboards, bicycles, etc.?

    We carry objects of sporting equipment, up to a maximum weight of 25 kg for a charge of € 30 per item of equipment. Because of limited capacity, you must reserve and pay for the transportation of your sporting equipment in advance at our call centre, otherwise such transportation might be refused at the airport.
    Jet4you assumes no liability for any damage that may occur during transportation. Passengers must sign a "Limited Release" sticker at check-in to release Jet4you from all liability.

PASSENGERS

  • Are children entitled to their own seat?

    Infants under 24 months old travel on the lap of their parents or of the person accompanying them. It is also possible to reserve an individual place for your baby by telephone at Jet4you’s call centre.
    Children over 2 years old, who have paid the regular ticket price, shall of course have their own seat.

  • What must be done if I depend on a wheelchair?

    We have pleasure if offering people in wheelchairs an escort service which is naturally free, as is the transportation of your wheelchair. It is important to advise our call centre at the time of your reservation. An escort service for people in wheelchairs (from check-in up to the aircraft) is available free of charge on all of our flights.

AIRPORTS

  • How and when do I check in?

    Our check-in desks are generally open 2h30 before normal take-off. You are strongly recommended to check in early. The check-in desks close 50 minutes before flight departure (1 hour if the flight is operated by the company Corsairfly). Any passenger arriving after the check-in system is closed shall not be allowed to board. In such case, no return or exchange of ticket shall be possible.

  • What do I need at check-in?

    In order to carry a traveller, Jet4you requires the presentation of his/her valid passport. The traveller must also have his/her reservation number (which acts as the aircraft ticket) and have carried out the administrative formalities needed to enter the country of destination.
    It is the passenger’s responsibility to ensure that he/she is in possession of all necessary documents (identity papers, VISAS or others) allowing him/her to enter the country visited. If the client does not meet all of the administrative conditions of the journey, Jet4you shall not board him/her. No reimbursement shall then be made.